POLICIES
General Information
Any access or use of IVIVI TORONTO/ivivitoronto.com signifies your consent to the following policies, terms and conditions.
Payments and Charges
We accept major credit cards including Visa and MasterCard in addition to PayPal. Please note that registration is not required in order to place an order through PayPal Express Checkout. In the event of payment received through Paypal as an "Pending E-Check" the order will not ship until the payment has cleared.
When an order is placed on ivivitoronto.com and payment is confirmed, you will receive an email confirming the order and the billing details. Order acceptance occurs when the funds have been received and the product(s) have been dispatched to you.
All Canadian orders are subject to GST (5% tax) and applicable provincial taxes. Provincial taxes are assessed based on the shipping address of your order.
IVIVI TORONTO reserves the right to amend prices on the website. Despite our endeavour to maintain accurate and correct pricing on the website, there may be mistakes from time to time. If there is a mistake, you will be notified by email before your order is dispatched to you.
Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.
Returns and Exchanges
No refunds, all purchases are final sale and not eligible for returns or exchanges. No modifications, cancellations, returns or exchanges will be accepted under any circumstances once an order is submitted.
Price Adjustments and Price Matching
We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively.
Shipping Information
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
All domestic orders are shipped with Canada Post Expedited service.
Your package may require a signature upon delivery. Should no authorized recipient be available to sign, the shipping company will leave a notice and either attempt delivery at a later time or make the parcel available for collection at a local depot or authorized location. After we have provided a tracking number, it is the customer’s responsibility to follow tracking updates provided by the shipping company and arrange for re-delivery or collection if necessary.
Lost or Damaged Items
You understand and agree that IVIVI TORONTO also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused from shipping are to be taken up by you with the shipping company directly. IVIVI TORONTO will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.
Returned to Sender and Unclaimed Packages
In the event that an order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted immediately and IVIVI TORONTO reserves the right to consider these orders abandoned without providing a refund and a postage fee will be applied for the cost of re-shipping.
Note that IVIVI TORONTO is not responsible for the safe retrieval of returned to sender, refused or unclaimed packages.
Change of Address
If a customer asks for a package to be shipped to an address other than the one registered to the credit card used for an order, IVIVI TORONTO may request additional information to verify the legitimacy of the order. If these details are not provided, IVIVI TORONTO reserves the right to only ship to the billing address. Please note that if an order has already been packed and handed over to our shipping team, IVIVI TORONTO is not responsible for ensuring any modifications to the shipping address. We also are unable to re-route a parcel once it has been shipped.
Cookies and Related Technologies
IVIVI TORONTO uses cookies, tracking pixels and related technologies. Cookies are small data files that are stored on your device to aid in tracking use of the website and to improve user experience.
Your browser can be set to refuse cookies or delete them after they have been stored by referring to your browser’s help section for instructions. IVIVI TORONTO will not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating or having reduced functionality.
Security
For all orders, IVIVI TORONTO provides the option of checking out with PayPal, the most trusted internet payment processing company. When checking out with your PayPal account or through PayPal Express Checkout, all personal and credit card information is transmitted through PayPal’s secure connection.
Orders placed with a credit card without the use of PayPal are processed through Shopify Payments. As a payment processor, Shopify meets all 6 requirements of PCI compliance (Payment Card Industry Data Security Standard), and transactions processed through Shopify Payments benefit from increased controls around credit card data and reduced risk of credit card fraud.
If you have questions regarding these policies, terms and conditions, please contact us anytime.
Legal
Prior to taking any legal action or raising any external dispute, please contact us at IVIVI TORONTO directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.